You own everything, and you can leave

• The source code and its history

  You have access to the repository at all times, with every change, who made it and why, and it is moved into your organisation's own account whenever you ask. For a system we take over, the code was yours already; for new work, ownership passes to you when the work is paid for.

• Accounts, hosting and domains in your name

  Servers, cloud subscriptions, domains, certificates and third-party services are registered to your organisation, not to us or to one of our engineers. We use named accounts that you can see and remove.

• A record of who has access

  A written list of every system, account and person with access, kept current. When someone joins or leaves, it is updated, so access never outlives the need for it.

• Documentation another team could use

  How to build the system, how a change is released, what it connects to, how it is monitored and where the risks are. It is kept current as part of the work, not written at the end.

• Monitoring and history

  Where practical, monitoring and logging accounts are in your name too, so the history of errors and performance stays with the system.

• No minimum term

  Support plans run month to month. You can leave with 30 days' notice, and the notice period is for an orderly handover, not a penalty.

Low risk to try

• First month refunded

  If you are not satisfied in the first 30 days of a support plan, tell us and we refund that month's fee.

• 30 days' notice

  Support plans run month to month. Change plan or leave with 30 days' notice, with no minimum term.

• Priced before we start

  Every piece of work is quoted in writing before any chargeable work starts. Nothing is added to the bill without your agreement.

• You own everything

  The code, the accounts, the hosting and the documentation are in your name, and kept so another team could take over.

  What that means in practice